CQC considers further action against Bupa care home

The CQC is considering further action against a Bupa care home after again finding it to be Inadequate.

Crawfords Care Home in Hoole, Chester, which was subject of a recent Dispatches investigation (see CQC slams Bupa ‘care failure) was rated Inadequate for being Safe, Caring, Responsive and Well-Led and Requires Improvement for being Effective.

Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care, said: “I was utterly appalled at the care we found at Crawfords Walk Care Home.”

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The CQC found “limited progress” on breaches in regulation recorded in its previous inspection in August 2016.

Ms Westhead added: “We were very concerned about the lack of dignity afforded to people using the service. There were not enough staff to meet people’s needs, especially at night and early morning. Some residents told us they were waiting 15-30 minutes for support to use the toilet which resulted in them not reaching the toilet in time, which is absolutely unacceptable.

“We also found residents were being woken from 5:15am for the morning routine of washing and dressing, regardless of their preference for waking. Some people were then put back into bed fully dressed. This is part of an unacceptable institutionalised culture.

“We found a lack of consistent and effective management which coupled with ineffective systems for checking quality meant issues were not identified or resolved.

“We are working to support the people affected by this poor care, which does not have any place in today’s society. We are working with local partners including Cheshire West and Chester Council to ensure the safety of people using this service.”

To read the full report click here.

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