Country Court Care home placed in ‘special measures’

Country Court Care’s Lostock Lodge in Northwich, Cheshire has been placed in special measures after being rated ‘inadequate’ by the CQC.

The home, which accommodates 66 people in a purpose-built building, was rated inadequate in the safe and well-led assessment areas, and ‘requires improvement’ for being effective, caring and responsive.

The CQC said: “People could not be assured that risks to their safety were always assessed or kept under review. Risks were not always reduced as much as possible. There were a number of incidents between people who used the service but no action had been taken to explore ways of monitoring or managing behaviours that challenged. Therefore, the registered provider was not taking reasonable steps to keep people safe.”

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People at the service were found to be at risk because medications were not being recorded, administered and stored in accordance with guidance. The CQC added that staff were not competent to administer medicines safely and effectively.

A Country Court Care spokesperson said: “Unfortunately, the CQC’s inspection came at an extremely difficult time for Lostock Lodge. Our home manager had left for personal reasons at very short notice and because of this, we were only in the preliminary stages of the recruitment process when the inspection occurred.

“This obviously had a short-term impact on the provision of care. However, many of the issues highlighted by this CQC report had already been identified by the operational team, and processes had already been implemented prior to the inspection, to rectify them. Country Court Care have every confidence that we will be re-inspected within three months, and the result will be much more positive.”

To read the report click here.

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