Colten Care celebrates second Outstanding CQC rating

Outstanding work: Care Quality Commission Inspector Pauline Kelsey (right) presents the certificate to Sam Reid, Interim Home Manager at Colten Care’s Linden House.Outstanding work: Care Quality Commission Inspector Pauline Kelsey (right) presents the certificate to Sam Reid, Interim Home Manager at Colten Care’s Linden House.

Colten Care’s Linden House in Lymington, has been rated Outstanding by the CQC.

The success follows Kingfishers care home’s Outstanding earlier this year (see Colten Care celebrates first Outstanding).

CQC Inspector Pauline Kelsey, who presented an Outstanding certificate to Interim Home Manager Sam Reid during celebrations at Linden House, said: “We found staff at Linden House were welcoming, whatever their level of seniority. Nothing was too much trouble.”

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The CQC report said staff supported residents in an “exceptionally personalised way”.

It added: “Families felt the service went above and beyond and were extremely experienced at looking after people living with dementia.

“People received excellent care that was based around their individual needs and that ensured care was personalised and responsive.”

Colten Care Chief Executive Mark Aitchison said: “I am absolutely thrilled that Linden House is our first dementia home to be rated Outstanding. I read the inspection report with immense pride.

“It’s a huge tribute to the wonderful team at Linden House. There is a fantastic team spirit and ‘can do’ attitude at the home which puts our residents at the heart of everything we do.”

To read the report click here.

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