Colten Care celebrates first Outstanding

Colten Care has celebrated its first Outstanding rating from the CQC.

Kingfisher care home in New Milton, Hampshire gained Outstanding for being Caring and Responsive, and Good for being Safe, Effective and Well-led.

Mark Aitchison, Colten Care Chief Executive, said: “This is the first Outstanding rating for one of our homes and it’s absolutely fantastic.

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“Care is what we’re all about – one team, working 24/7, 365 days of the year. That’s quite some undertaking and the team should all be incredibly proud of this achievement.”

Inspectors praised team members for delivering “exceptional care and compassion”, noting the “service was personalised to meet people’s individual needs in a positive, open, transparent culture”.

The report quotes a GP who described the home as a “centre of excellence”, adding: “The care provided to people and relatives continues to be the best I have witnessed.”

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care at the CQC, said: “It was inspiring to find the staff at Kingfishers constantly looking for ways to improve care so people had positive experiences and led fulfilling lives.

“Excellent links with the local community, schools and charities have been developed to support the home and involve those living at Kingfishers.

“There was a real focus on developing staff’s knowledge and skills in order to provide high quality care.

“The home had a culture of promoting people’s independence, recognising their individuality and providing care and support that embraced their culture and diversity.”

To read the report click here.

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