CareHomeLife works with NCA to improve culture in care

Joel Fishwick, sales manager, CareHomeLife.

CareHomeLife, one of the largest suppliers of consumables, furniture and equipment to care homes in the North West, is working with the National Care Association on a seminar promoting improvements in culture for care teams.

The company aims to be much more than simply a supplier of products to its care home customers, and wants to be seen as more of a partner in the delivery of outstanding care.

“We are partnering with the NCA to hold an event in September for care home professionals where we look at how care homes can improve their culture and in doing so improve care,” Joel Fishwick, sales manager for CareHomeLife, explained.

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“One of the biggest challenges for care homes today is staff retention, so we aim to work with operators to improve the culture of how the care team is treated so that staff morale improves leading to better retention, happier people, less need to use expensive agency staff and, ultimately, better care,” Mr Fishwick added.

The Lancashire-based CareHomeLife recently worked with a six-home operator in its local area on an improvement plan that saw complaints decrease dramatically as the management team changed its work processes to work more collaboratively with its carers and nurses. “We helped them through a process of change. There were changes to business systems, but it was the culture that had to come first,” Mr Fishwick concluded.

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