Care suppliers respond to CQC’s State of Care report

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Care home services and equipment suppliers have responded to last week’s publication by the CQC of its annual overview of the sector.

The State of Care report (see CQC finds “too much poor care”) found that more than a fifth of services are Requires Improvement or Inadequate.

Poor medicines management was highlighted as a key factor in association with unsafe care with issues including poor administration, lack of knowledge, poor record keeping, lack of audits and incorrect storage.

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Chris Gledhill, Managing Director of eMAR, said: “The management of administration of medicines using paper-based systems is prehistoric and puts undue and unnecessary pressure on care home staff and managers.

“Technology can provide a safer process with a clear audit trail for the benefit of the people being cared for. Our technology solution allows staff to complete MARs via a smartphone or tablet saving care providers thousands of paper on paper each year. The system is intuitive and easy to use and requires little training as most care home staff are familiar with using smart devices and tablets in their day to day lives.”

Andrew Kerrigan, Regulatory Solicitor at East Midlands law firm Sills and Betteridge, added: “This is a difficult and worrying time for care home owners. Notwithstanding that the significant majority of homes are rated as Good there are clearly too many homes stuck in the lower rating brackets. Persistently poor rating can lead to enforcement action by the CQC.”

Andrew said it was prudent for care home providers to plan for the worst case scenario and have plans in place should directors, managers or staff find themselves subject to interview arising from allegations of neglect or if the CQC take other enforcement action.

“Organisations should review their insurance to ascertain whether it covers legal expenses and identify a solicitor who has the knowledge, experience and ability to assist in a crisis,” he said

For more information, visit: www.electronicmar.co.uk; and www.sillslegal.co.uk

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