Which? care quality survey: Home providers react

Care home providers have given their reaction to today’s Which? survey of CQC ratings.

Avery Healthcare topped the list of private care providers followed by Sunrise Senior Living and Greensleeves.

An Avery spokesperson said: “We’re delighted to have been recognised by such a reputable independent voice as Which? with regard to the 100% of our residential services rated as Good by the sector regulator, compared to other larger providers in their comparison.

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“This is backed up by findings by healthcare research specialist LaingBuisson, and is complemented by our own service user survey for 2017 that reveals that over 95% of our residents and families would recommend their Avery home. We believe that both of these results demonstrate success in our objective to be a first-class provider of quality care that people can rely upon.”

Paul Newman, Chief Executive of Greensleeves Care, which ranked in third place amongst private care providers, said: “We are delighted that the independent, national consumer association Which? has recognised the excellent quality of care provided by Greensleeves Care homes and has named us as the top third sector care provider in the country.

“Our homes in the South East and East of England were particularly pleased to be singled out for the outstanding work they do to support older people in their local areas. I thank and pay tribute to all the hardworking and dedicated Greensleeves Care staff.”

The ratings also revealed a large variance in care quality between large providers with Four Seasons coming 43rd out of 54 providers.

A Four Seasons spokesperson said: “65% of our homes in England are rated as Good or better, which is 20% points higher than two years ago, as our journey of improving quality and the resident experience continues.

“Across all our homes we have been recording satisfaction levels averaging around 97% during recent months in feedback from residents, relatives and care professionals. When CQC inspectors rate a home as requiring improvement, it means that they have found some things it needs to do better, but it doesn’t mean the home overall is failing and it doesn’t follow that residents are dissatisfied.”

Ideal Carehomes, part of the LNT Group, propped up the bottom of the table.

Managing director Paul Farmer said: “Ideal Carehomes takes the quality of the care we provide extremely seriously.  Across our 16 care homes, we have five homes which have been rated as Good, eight homes which have been rated as Requires Improvement and two which have been found to be Inadequate by the Care Quality Commission.  We are deeply disappointed with our overall CQC ratings across our homes. We also have one newly opened home which is yet to be inspected.”

Paul said the provider had implemented solutions for a number of areas of weakness in processes and procedures identified over the past 18 months.

The solutions cover changes in management, investment in staff and training, increased measures for compliance monitoring and support, and new technology to support improvements.

“Whilst we are confident that the changes we have made will improve the quality of care our residents receive, and secure better CQC ratings in the future, these changes take time to imbed,” Paul said.

“Improving our compliance and CQC ratings across all our homes, aiming for Good and Outstanding, is our top priority and our frequent assessment of all our care homes demonstrates that we are moving towards this.  We hope this will be reflected in our next CQC reports but appreciate that these step changes in service delivery can take time to deliver and are confident we have an excellent plan in place.”

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