Care home with ‘unhealthy culture of mistrust’ scores lowest CQC rating

A Leicestershire-based care home has been placed into special measures after being rated inadequate in its latest CQC review.

20-bed Orchard Court, which was at full capacity at the time of the inspection in November, was heavily marked down for the lack of staffing support.

While the CQC acknowledged that the existing staff were caring towards residents, it commented that carers weren’t able to spent sufficient time with people living in the home due to it being understaffed.

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The report stated: “We found some staff to be caring and compassionate towards people, however due to staffing levels at the service they lacked time to be able to spend with people.

“Staff training and performance was not being effectively monitored and staff told us they felt unsupported and under-valued at the service. There was an unhealthy culture of mistrust between management and staff and this impacted on the quality of care being delivered.”

It was also found that the staffing shortage impacted the engagement of residents, with the CQC observing that they were not given opportunities to take part in activates, something which has impacted morale.

“People were not living fulfilling lives and there was a lack of emphasis on people’s goals and aspirations,” the report stated.

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