Care home where resident fell and broke neck put in special measures

A care home where a 90-year-old man fell and broke his has been placed in special measures by the CQC.

Brundall Care Home in Norwich, which is run by Eastern Healthcare, was rated ‘inadequate’ by the CQC following an inspection in February.

Former resident Peter Dawson died in hospital last September after suffering three falls at the home, the North Eastern Daily Press reported.

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The CQC said: “It was not always clear how people assessed as at risk of falls were being supported to minimise this risk. There were not always clear care plans to instruct staff on how to reduce risks and where people had been falling. The manager could not demonstrate that appropriate guidance was sought from other health professionals.”

Inspectors also observed that meal times at the service were “chaotic” and “not consistently positive”.

Marc Scott, operations manager at Brundall Care Home, said: “Eastern Healthcare Ltd have introduced a robust improvement programme working with and in partnership with outside professionals to comprehensively address the issues highlighted in the recent CQC report.

“We are currently restructuring our management team to bring a wealth of care management experience to support the home, its staff, residents and family members.

“Eastern Healthcare Ltd is resolute in the belief that the welfare of the residents is and always will remain our top priority.”

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