Care home owner blames former staff for Inadequate CQC rating

A care home owner has blamed his former staff after his service was placed into Special Measures by the CQC.

Satbir Singh Ahluwalia of Willow Cottage told the Bristol Post that the poor attitude of some staff members and relatives of patients were to blame for the home’s Inadequate CQC rating.

Mr Ahluwalia said: “I blame the staff. They said a lot of things [to the CQC inspector] and now these individuals work in a care home down the road.

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“The CQC came in on the first day and when they came to look around, the staff and the next-of-kin started talking to them.

“They had an attitude of not wanting to do anything. They didn’t want to work certain shifts…they were not cooperating.”

The CQC inspection, which was carried out in January, highlighted the home’s reliance on nursing and carer agency staff, adding the service had failed to employ enough staff to fulfil gaps in its shift rota.

The report said: “The provider had not used the needs of the people living at the home to inform the number of staff required per shift to provide safe care for people.”

Mr Ahluwalia said improvements had been made to the service and the home’s registered manager had been replaced but progress had been limited by a council patient embargo.

“It’s a haemorrhage of the business,” Mr Ahluwalia said. “They are slowly bleeding me to death.”

South Gloucestershire cabinet member for social cared Ben Stokes said: “We have a duty to make sure people living in nursing and residential homes across South Gloucestershire receive care which supports their safety and wellbeing.

“Following the concerns raised at Willow Cottage, the council took the decision that no new placements would be made to this home on March 7.

“We know this will be an unsettling time for all of the residents and their families, and we will work closely with them and our NHS partners to provide advice and support to those affected by the owner’s decision to close the home.

“As soon as alternative accommodation has been identified, residents will be supported with these moves to ensure a smooth transition to their new homes.”

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