Director of Care honoured with OBE

Pauline Shaw, the Director of Care at The Royal Star & Garter Homes has received an OBE in the New Year’s Honours List in recognition of her services to veterans.

Pauline has held her position at the charity, which cares for military veterans living with disability or dementia, since 2002.

“I am deeply honoured to receive an OBE,” Pauline said. “I’m still in shock but over the moon!

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“There are so many people who have supported me over the years and to whom I owe a huge debt of gratitude, not least the wonderful residents, my friends and colleagues at The Royal Star & Garter Homes and my family.

“I hope that having these important letters after my name will help to reinforce my messages about improving care for older people.”

The honour acknowledged Pauline’s passionate and unwavering commitment to improving care for older people, and her courage and determination in leading an innovative approach to care.

Pauline has pioneered the charity’s award-winning dementia care model by working with consultancy Dementia Care Matters to deliver innovative care to an exceptional standard.

Both homes run by the charity have won awards for their dementia care with Solihull Home in the West Midlands being rated Outstanding by the CQC in September last year.

Pauline is proactive in sharing her knowledge and learning, working on a NICE committee to develop dementia care guidelines and as a trustee with The Royal Naval Benevolent Trust.

Andy Cole, Chief Executive at The Royal Star & Garter Homes, said: “Pauline is an inspiration to our staff, volunteers and residents for her passion, professionalism and sheer determination to make our homes the best.

“Pauline works tirelessly to ensure our residents always receive excellent care and that the charity continues to develop new ideas. I’m so delighted that Pauline’s many years of dedication have been acknowledged by this hugely prestigious award – it is very well deserved.”

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