Care home goes from ‘inadequate’ to ‘good’ in seven months

Staff and residents at Manor Farm Care Home in Lowestoft, Suffolk are celebrating after being rated ‘good’ by the CQC just seven months after being branded ‘inadequate’.

The home, which is run by KRG Healthcare, was rated ‘good’ in all categories thanks to the leadership of a new management team who were installed just three weeks before its inadequate rating.

Vinay Patel, managing director at KRG Healthcare told the Lowestoft Journal, said: “I am extremely proud of the staff at Manor Farm.

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“We are on a mission to get to outstanding and now we want to continue working hard and developing all the processes that we have done over the last few months.”

The CQC commented: “At this inspection we found that the necessary improvements had been made to comply with all the regulations previously breached.”

Inspectors noted “significant improvements” in the quality of the food provided, adding people were supported to have maximum control of their lives in the least restrictive way possible.

Manor Farm manager, Sue Hill, who was brought in in August along with her deputy, Jade Barnard, added: “When we arrived, we stood here and looked and thought ‘this is going to be a long job’.

“It was about engaging everybody and making sure the residents have the best quality of life we could give them.

“We brought in five star dining and regular activities and activities people so they have an activity person seven days a week.

“We are really proud of the team. It has been a tough journey because change is tough for everyone, especially going from a home which was institutionalised to one where the residents want to live.

“We can become outstanding in a year. If we had not been inadequate we would have been touching outstanding. There is lots more to come.”

To read the report, click here.

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