Care boss exits after two weeks as standards row erupts

Very old hand

A Cheshire care home boss claims to have become the ninth member of management to leave the facility in the last 18 months over accusations that basic standards weren’t being upheld.  

Jessica Taylor, who worked at the Freshfields Nursing Home in Wythenshawe, quit her job after two weeks and says she even told families to get their loved ones out.

The home has now been prevented from taking in new placements until improvements are made.

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The 31-year-old told the Manchester Evening News that when she began on March 30 – the day after her interview – she discovered several elderly patients with injuries that hadn’t been documented, and medication belonging to former residents was overflowing from cupboards.

During her 14 days in post as deputy manager, she worked more than 130 hours, despite claims to have had no induction, and not even a contract.

Ms Taylor, who has worked in care for five years, said the 41-bed home– which cares for those aged 60-90 – was constantly understaffed and that she was unable to fill rotas with agency and bank staff as owners Mosaic Community Care hadn’t paid previous invoices, according to the report.

A report published by the Care Quality Commission in January rated Freshfields as “requiring improvement”. It found that residents were put at risk of harm and neglect, and that safety was often compromised in a number of areas, the paper said.

Ms Taylor added: “When I got there, I worked 132 hours in two weeks from 7am till 11pm trying to get things right and ensure correct procedures were implemented. Bedsores and other injuries weren’t being recorded, families weren’t being informed, and medication was being incorrectly stored. I have a duty of care to those residents and have told relatives to find their loved ones somewhere else to live.”

Coun Paul Andrews, executive member for Adult Health and Wellbeing for Manchester City Council, told the paper: “We are aware of concerns relating to this home and are working with colleagues from South Manchester Clinical Commissioning Group (CCG) to ensure improvements are delivered.

“As an additional precaution, we are suspending any new placements in Freshfields until these improvements have happened. We would like to reassure residents that the home is subject to close and frequent monitoring to ensure that patients are safe and concerns are addressed.”

Manchester Evening News said it contacted Mosaic Community Care on several occasions but it declined to comment other than to dispute its former employee’s claims that she never had an induction and agency staff were not paid.

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