A shake-up has been launched at Bupa’s Branston Court Care Home in Staffordshire after it was rated Requires Improvement by the CQC.
A new management team has been appointed at the home as part of a series of turnaround measures following its CQC inspection in July.
Kay Cox, Managing Director for Bupa Care Services, said: “We’ve made a number of improvements since the CQC inspected the home last month and we’re confident we’ll be able to return the home to the high standards noted by previous inspections.
“We’re investing in a new team: we have a new General Manager and Clinical Services Manager starting at home soon, and we’ve also recruited a number of full-time carers.
“We’ve also increased safety by fitting new security doors in the home, and have worked to ensure that all medicines are stored and administered appropriately.”
The home’s inspection was launched following concerns about people’s safety and the management of the service.
The limited inspection covered only the domains of Responsive, Safe and Well-led, all of which were rated Requires Improvement.
Issues identified by the CQC, included reliance on agency staff who did not always turn up for their shifts.
The service was being run by the Regional Support Manager after the Registered Manager had left.
Bupa said its new recruitment would “significantly reduce” its need for agency staff.
Other measures introduced by Bupa included installing a new call bell system to ensure staff can respond as quickly as possible to residents’ needs.
Bupa said it had also worked with its local supplier to improve medication issues, alongside running improved training within the home itself, to help ensure that all medicines were stored and administered appropriately.