Bupa said it has taken “immediate action” after its Chilton Meadows residential and nursing home in Suffolk was rated Inadequate.
The CQ C said the home was Inadequate in all five inspection categories. Its report said Chilton had breached the Health and Social Care Act (2010) and was not complying with the Mental Capacity Act (2005).
The CQC inspection found there had been 110 falls in one of the home’s four houses between November 2015 and March 2016 without action taken to consider how they could be minimised.
Inspectors found that after a fall, one person had not received treatment for a fracture for seven days. Residents and their families also complained of poor staffing behaviour and lack of attention.
The CQC has decided to place conditions on the register of the service ensuring that management make improvement s faster and provide regular evidence of this.
A Bupa spokeswoman said: “We have put in place a dedicated team to address the issues raised by the CQC, so we bring lasting improvements to every home and provide consistently high quality of care.
“This includes improving training and increasing the number of permanent staff. By working with the CQC and local authority, we are starting to see improvements. The health and wellbeing of our residents remains our top priority.”