Bupa care home celebrates Outstanding

Sarah Tolley (Bupa) David Newell (local councillor) Gigy Johnson (home manager Bupa) Michael Tomlinson MP David Hynam (Bupa UK CEO)

Staff and residents at a Bupa care home in Poole, Dorset are celebrating after being rated Outstanding by the CQC.

The Links joins the top 3% of adult social care services with the CQC’s highest rating following an inspection in June.

Joan Elliott, Managing Director for Bupa Care Services, commented: “Everyone at The Links goes the extra mile for their residents – nothing is ever too much and we’re so proud of the team there. To get an Outstanding rating is a phenomenal achievement and I’m absolutely thrilled to see the team recognised with this rating – they thoroughly deserve it.”

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Staff at the home were praised for providing “exceptional care” and “going the extra mile to ensure people continued to live fulfilling, happy lives”.

The report celebrates employees for tailoring care around residents’ individual needs, preferences and histories. For example, colleagues supported a former WWII RAF pilot, so that he could attend the wreath laying ceremony and church service on Remembrance Sunday. Because of this, the resident “had not been able to stop smiling for the rest of the day”.

Home Manager Gigy Johnson said: “This is a great home, I’m so proud the team’s hard work to support all of our residents live full and happy lives has shone through in this inspection.”

Inspectors praised the leadership at the home, citing how it had a positive impact on colleagues at all levels. In one instance they noted how all team members had received dementia training, including those from housekeeping and catering, so that they could provide better support to people as they were undertaking their duties.

In addition to its person-centred care, the home was complimented for its meaningful and interesting activities, including a visit from an animal handler who introduced residents to exotic and unusual creatures.

Deborah Ivanova, Deputy Chief Inspector for Adult Social Care at the CQC, said: “The Links has a culture where the provision of consistent, high quality, compassionate care is at the heart of its operation.  It is clear that the staff and management are committed to providing individualised care and treating people with dignity and respect while encouraging independence.”

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