Bold move helps deliver ‘outstanding’ care

Lou Squires Clifton St Annes

Clifton St Annes in North Yorkshire has revealed how Advanced’s Caresys care home management system helped it become an ‘outstanding’ care home.

The home, which received the CQC’s top rating in November last year (see EXCLUSIVE: Thumbs up for outstanding care home), has found its carers gain an extra hour per shift to engage with residents, equating to a 15% time saving in admin work.

Lou Squires, managing director at Clifton St Annes, said: “This technology has made us all realise how dated and vulnerable our paper records were, and how time consuming and inefficient it was for our carers to go back and read through notes made by them and their colleagues, which were, at times, unreadable.

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“Caresys Mobile now gives them the information they need live at their fingertips, and the quality and accuracy of that information has improved too.”

Caresys Mobile has simplified the process of recording care information and writing handovers for Clifton St Annes 100 staff who care for 70 residents at St John’s House and The Millings.

Both homes were rated outstanding by the CQC just weeks after introducing the Caresys Mobile system.

Lou said: “Our initial concerns about implementing the solution during such a crucial time were quickly squashed. There were no hiccups during the visits, and both commissioners were impressed.

“I believe the system contributed to us achieving our outstanding rating, which only around 1% of care homes in the country currently hold. The commissioners liked how innovative and forward-thinking we were, and loved the technology’s side effect of our staff having more time to spend with our residents.”

Nick Wilson, managing director – Public Sector, Health & Care – Advanced, added: “As one of the very few care homes to hold the highest achievement in care provision, Clifton St Annes is a superb example of how to ensure that the happiness and wellbeing of its residents is at the centre of everything it provides.

“The team has boldly embraced mobile technology to improve its services, and it has paid off. Caresys Mobile has enabled the organisation to race ahead in the care industry and I have no doubt we’ll see more care homes follow suit as a result.”

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