Black Swan celebrates CQC Outstanding rating

Black Swan Care Group’s The Beeches care home in East Harling, Norfolk has been rated Outstanding by the CQC.

The Beeches, which provides care for 44 residents, including those living with early stage dementia, is managed by Loretta Moss.

Tom Lyons, Managing Director, said: “As a company we are focussed on providing the best possible outcomes to our residents. The latest Care Quality Commission report really highlights our ethos and approach to care.

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“We try to get to know our residents intimately and ensure that the care we provide is personal to them. We cannot do this without employing the right staff and the staff we have are fantastic. I would like to thank each one of them for their hard work and commitment.

“Loretta at The Beeches really deserves the ‘Outstanding’ report. We hold regular managers meetings and it was only a few months ago that I singled out some of the things Loretta was doing at The Beeches as providing outstanding care.”

The CQC commented: “Without exception, the people we spoke with told us that The Beeches provided an extraordinary level of individualised care that enriched people’s lives.

“People spoke of a service, staff and management team that showed immense kindness and thoughtfulness. This was brought about by a thorough understanding of those that used the service, what was important to them and a commitment to using this knowledge to support people in having an exceptional quality of life.”

To read the report, click here.

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