Basildon hospice rated ‘outstanding’

St Luke’s Hospice in Fobbing Farm, Nethermayne, Basildon has been rated ‘outstanding’ by the CQC following an inspection in December.

The hospice was rated outstanding for being caring, well-led, responsive and effective, and ‘good’ for being safe.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said: “People and families received care from staff and volunteers who developed positive, caring and compassionate relationships with them.

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“The service promoted a culture that was caring and person centred. Staff worked together as a multidisciplinary team to provide the care people wanted and needed.

“We found that the service was extremely caring and focused on providing a tailored service. People and relatives said staff were well trained and delivered an excellent service which was effective and met their needs.”

“One person said: ‘They are all very knowledgeable and give sound advice and support.’ Another person said: ‘If you are not well, the nurses pick it up quickly and try and sort it out for you, I can’t speak highly enough of the staff.’”

Jemima added: “People were consulted about and fully involved in their care and treatment. The service provided effective end of life care and people were enabled to experience a comfortable, dignified and pain-free death.”

To read the full report click here.

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