CQC inspectors have commended a Barchester Healthcare home for making “significant improvements”.
Rothsay Grange in Andover, Hampshire is now rated Requires Improvement, having previously been rated Inadequate.
A Barchester spokesperson said: “We take the findings of the Care Quality Commission (CQC) very seriously. We have been working to address the points that were identified in the report and have made significant improvements since the previous inspection.
“We are pleased that the CQC found that our staff demonstrated good values and a kind manner with positive feedback from our residents. The wellbeing of our residents is of the utmost importance to us and our absolute focus is to continue to work toward delivering high quality care at Rothay Grange.”
The CQC said: “At this inspection we found significant improvements had been made in many areas. The provider had met five of the six requirements we issued and had taken sufficient steps to meet the warning notice.”
Improvements were noted in terms of introducing more robust recruitment practices, arrangements for assessing and communicating risk, medicine administration, safeguarding, the training and supervision of staff, end of life care and pain management, and acting on complaints.
To read the report, click here.