Barchester celebrates third Outstanding CQC rating

Red Oaks care home has become the third Barchester Healthcare home to achieve Outstanding.

The service in Henfield, West Sussex has joined Barchester’s Lucerne House and Forest Hill services in achieving the CQC’s top rating following an inspection in January.

Linda Ryan, General Manager at Red Oak Care Home, said: “We are ecstatic!  Our team at Red Oaks work so hard to provide the highest possible standard of care for everyone who lives at the home and we are so delighted to be recognised for our work by the CQC, and to be rated ‘Outstanding’ overall.”

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Red Oaks provides assisted living services, residential care, nursing care and specialist dementia care to up to 63 residents.

The CQC praised the service’s dementia care, highlighting its emphasis on therapeutic rather than medical interventions.

The report also highlighted the home’s “relaxed atmosphere”, noting that relatives were “exceptionally happy” with its approach to care delivery.

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: “Red Oaks care home has an open and transparent culture where the provision of consistent, high quality, compassionate care is at the heart of its operation. It is clear that the staff and management are committed to providing individualised care and treating people with dignity and respect.

“People told inspectors that they receive exceptional care that regularly exceeds their expectations and makes them feel happy and at home. Relatives were also overwhelmingly positive when describing the standards of care provided.”

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