Barchester celebrates care home turnaround

A Barchester care home has been turned around after been rated Requires Improvement in July 2016.

Milford House in Salisbury was rated Good in all categories by the CQC following an inspection in November 2017.

The CQC commented: “The service was responsive to people’s needs and wishes. People had regular meetings to provide feedback about their care and there was an effective complaints procedure.”

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Service users and their relatives were positive about the care they received with one commenting: “I am very happy with the care provided. We have a good laugh with the staff.”

Health and social care professionals were also positive about the care people received and the skills of staff.

One commented: “I have been very impressed with the standard of care, clinical competence and engagement of the staff. They exercise very effective and safe clinical judgement.”

The CQC report cements an impressive turn around for the service after three breaches of the Health and Social Care Act were found in its last inspection.

Inspectors found the service was not meeting requirements related to staffing, medicines management and support for people in eating and drinking.

The CQC commented: “At this inspection we found the registered manager had taken action necessary following the last inspection and was meeting the requirements of the regulations.”

General manager Philip Chapman told the Salisbury Journal: “Our team endeavour to provide the highest standard of services in all areas of residents’ lives, such as with a variety of delicious meals, a wide range of activities, and bespoke care for each and every person we support. I’m very proud to work with a team of people who are passionate and highly dedicated to our home.”

To read the report click here.

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