Barchester Healthcare’s Cherry Blossom Manor in Bramley, Hampshire has received its third ‘requires improvement’ from the CQC.
The service, which accommodates up to 77 people, was rated ‘requires improvement’ following an inspection by the CQC in January. It was previously rated ‘requires improvement’ in February 2016 and in March 2015.
The CQC said: “At the last inspection 25, 26 February 2016 the provider told us they would evaluate findings from their plan to ensure staff were deployed appropriately to meet people’s needs. At this inspection we found that this had not happened.”
Inspectors said people and staff had “mixed views” about staffing levels at the home and improvement was required on staff deployment at mealtimes and other peak times to ensure person centred care.
The CQC also found that its previous concerns over people being at risk of social isolation had still not been addressed due to staff not having the time to sit and talk with residents. Views were also “mixed” about the service’s activities programme.
A Barchester spokesperson commented: “We take the findings of the Care Quality Commission very seriously and, in response to the report, we are in the process of developing a robust plan to address the issues raised.
“We are working hard to ensure that improvements in the service are achieved and we are encouraged to see that the report found the service to be caring and responsive to the different needs of our residents. We would like to reassure every one of our of our commitment to provide the highest quality of care to those living at Cherry Blossom Manor and to emphasise that their health and wellbeing is at the forefront of everything we do.”