Barchester care home goes from Good to Inadequate in under two years

A Barchester care home in Southport, Merseyside has gone Good to Inadequate in under two years.

Sutton Grange, which provides nursing and personal care for up to 70 people, was rated Inadequate this month, having been rated Good in following its previous inspection in May 2016.

The CQC commented: “Systems to ensure people who used the service were protected from abuse were inadequate. We observed a number of incidents where people were exposed to the risk of harm. Whilst some people told us they felt safe in the home others told us they did not.”

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Inspectors said there were “insufficient suitably qualified and knowledgeable staff to ensure people received safe care”, adding induction training was “inconsistent” with not all staff completing programmes.

The inspection identified a number of choking and infection control risks and highlighted concerns over the safe handling of medicines.

A Barchester spokesperson said: “We take the findings of the Care Quality Commission very seriously, and we recognise that changes need to be made in the home as the report identified. We have implemented a comprehensive plan clearly outlining the immediate steps being taken to ensure these improvements in our services can be made swiftly, including extra training for staff to address issues raised in the report, and an active recruitment drive to ensure that we hire, train and retain the best quality staff.

“We would like to reassure every one of our commitment to provide the highest quality of care to those living at Sutton Grange, and to emphasise that their health and wellbeing is at the forefront of everything we do.”

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