Award-winning care home ramps up its digital operations

Award-winning care group Riccall Care has boosted it digital capabilities in a bid to enhance its service.

The York and Selby care home has announced a partnership with Daisy Group, one of the UK’s largest independent providers of business communications, IT and cloud services.

Ricall Care, a family-run business serving Yorkshire and the Humber region, provides round-the-clock care services to more than 400 elderly and vulnerable clients; both within the community, a York-based day care centre, and four residential care homes.

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The Daisy Group will manage the organisation’s mobile phone accounts, digital staff planning and associated business software, providing around 200 carers with secure 24/7 access to client information, plus better cross-business connectivity.

The arrangement is set to reduce costs for Riccall Care by improving efficiency, whilst simultaneously driving up employee productivity and engagement.

Ricall Care’s Mike Richards said: “This deal with Daisy is economically efficient but, more importantly, will improve our client response time and improve our ongoing communications.”

Daisy Group’s field account manager, Paul Rooney, added: “Riccall Care will benefit from reduced overall operational costs and improved customer service as a result of leveraging our cloud based mobile system.”

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