A Four Seasons care home where ants were found on a dining table has been rated Inadequate by the CQC.
Inspectors found some areas of Meadowbrook Care Home in Oswestry, Shropshire were unclean with one resident sleeping on a soiled mattress.
A resident’s relative told inspectors: “It breaks my heart to see how they run the kitchen here and the dining room. It’s dirty, people wandering in and out all the time – the traffic through the kitchen should not happen because of health and safety and control of infection.”
Builders were observed walking in and out of the dining area and leaning on the area where food was being served.
A Four Seasons spokesman said: “We are sorry that MeadowbrookCare Home has fallen well below the standards that we expect all of our homes to provide. Since the inspection, which took place in April, we have been treating this as a priority and carrying out a comprehensive programme of improvements.
“We have been working in close liaison with the Care Quality Commission and with Shropshire County Council and because of improvements that have been made so far in the last three months , the home is now again able to admit new residents on a phased basis on certain units.”
Four Seasons said a new management structure had been put in place with the appointment of two new home managers because of the property’s size and complexity.
One manager is focused on care quality with the other on business administration.
The team is also being supported by an experienced Regional Manager.
Four Seasons added that it had reviewed staffing deployment in order to ensure there were sufficient carers on duty to meet the needs of residents in a timely manner.
Four Seasons added: “We have the right systems and processes in place to support a high standard of care, but they were not being used properly. We have been reviewing care plans and records to ensure they are kept up to date and we are supporting staff with enhanced training in our policies and procedures to maintain quality of care.”
To read the CQC report click here.