Anchor toasts second ‘outstanding’ care home

West Hall Care Home, Wednesday 12th October 2016. New GM Nigel Allen (C) with residents, staff and family members.

Residents and staff at Anchor’s West Hall care home in West Byfleet, Surrey have celebrated receiving an ‘outstanding’ rating from the CQC.

The top rating is the second to be recorded by the UK’s largest not for profit care home provider following Greenhive care home in Peckham. Only 1% of care homes are rated outstanding.

West Hall manager, Nigel Allen, said: “We all know West Hall is a great place for older people to live but to be given such praise from the regulator is outstanding. We are proud of the care we provide, of the meals which are made from fresh seasonal ingredients and of the wide variety of meaningful activities enjoyed by our residents. We’re so pleased to be classed as an outstanding care home that we’ve held a party to celebrate this success.”

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Deborah Ivanova, deputy chief inspector of adult social care, added: “We are well aware of the challenges of living and working in a home with people who have dementia, but West Hall demonstrates that care can always be provided in a way that values and respects each person. We were struck by the way staff see each person as a unique individual and respond accordingly and this is why we have given this service the highest rating we can give.”

The CQC inspection report highlighted that the service was exceptionally caring and that people were very complimentary about the care they receive. Residents were made to feel as though they mattered and staff took the time to get to know people so they could provide person centred care. People could make their own decisions and were encouraged to retain their independence and family and friends were welcomed into the home and staff knew them well.

Resident Jon Ryan, 82, who has lived at West Hall for two years, said: “It was no surprise to me that West Hall was classed as outstanding. I love living here and I am impressed daily by the team and the beautiful environment.  The food is excellent and I so enjoy all of the wonderful activities that are put on for us, particularly the way we are all involved in the running of our home.”

Nigel added: “Anchor has informed the government’s dementia strategy so we also know how to care for people living with the condition so they lead as fulfilling a life as possible.  We welcome such rigorous inspections and clear ratings so older people and their families can see which homes or retirement properties are the best in the country. “

To see the CQC report, click here.

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