2018 LEADERS IN CARE: OPERATIONS AND DEVELOPMENT: SAMANTHA HOSKINS, DIRECTOR OF CARE SERVICES, LUXURYCARE

Peter Ferdinand Drucker, who was an Austrian-born American management consultant epitomised Sam Hoskins, when he said: “Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.” Although a popular character amongst her peers, Sam is definitely a leader who gets results. But how does she do this? Sam leads by example. She is not afraid to get her hands dirty and would never ask a member of her team to carry out a task that she would not. Her hands on approach has given her real insight into the wide remit of roles that health and social care companies have. Such insight, has enabled her to improve and innovate the care home environments that she has been responsible for.

Within two weeks of being awarded an Outstanding rating at Regency Manor Care Home, when Home Manager, she had already made a number of changes to impact and improve the service. As Director Care Services at Luxurycare, Sam now pioneers innovation and improvements across the Group. These improvements range from staff training right through to budgetary controls whereby having a positive impact on our residents. Every effective leader must be able to not only manage but also balance their workload. Sam has very effective time management skills which, when coupled with her sense of humour, allows her to effectively promote her own ethos of class leading service. The definition of a professional.

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