2018 LEADERS IN CARE: OPERATIONS AND DEVELOPMENT: MANDY JACKSON, OPERATIONS DIRECTOR ATHENA CARE HOMES

Mandy is a strong and trusted leader who empowers her team to deliver the business objectives. She focuses her team to achieve targets and recognises individual worth in each individual. She ensures that team members are encouraged to perform to the best of their ability by making sure they have the equipment and resources they need.

Motivating the workforce throughout the organisation is a natural part of Mandy’s day; it is never an optional extra. She has implemented a range of thoughtful employee recognition initiatives to ensure that every team member feels valued. When changes are needed to improve performance, Mandy communicates effectively and monitors improvement diligently, providing feedback throughout the process. She focuses on the benefits each team member can bring and looks for ways to develop where underperformance is an issue.

Mandy is committed to the delivery of excellent resident care, where only the best is good enough. She understands the relationship between success and attention to detail, taking tremendous pride in the environment of the homes as an asset which contributes to the sustainability of reputation and profitability.

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Mandy understands the customer base of the organisation and plans operational activity around meeting their expectations. In a nutshell Mandy ensures that the right service is delivered in the right place at the right time. Her ability to connect with residents, relatives and stakeholders is clear to see in the strong relationships she has built up over the years.

Mandy always acts with integrity, honesty and wisdom to promote the positive culture of the organisation. She carefully manages her time to ensure that she protects time to concentrate on strategic projects that the organisation will ultimately benefit from.

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