Tracy has been the driving force behind the creation of Belong care villages, having led the organisation to pioneer and develop the household model, which lies at their heart.
She has continuously sought innovative ways to improve on the design of services, buildings and training, and ensures the villages adopt cutting edge dementia design principles to maximise independence for people living with dementia.
This year, Tracy was awarded a Churchill Medallion, following her Travel Fellowship from the Trust, which enabled her to visit aged care facilities overseas, bringing back new ideas and best practice to the UK. She has previously been designated a Healthcare Design Champion in the Building Better Healthcare Design Awards.
Tracy has forged new partnerships that are enabling the newest villages to benefit from unique cultural, heritage and artistic resources. Most recently, Belong Newcastle-under-Lyme, opened in April 2018, became the UK’s first care facility to feature a heritage gallery, following the transformation of a listed building on site.
Appointed deputy chief executive of Belong last year, Tracy is actively involved with the wider care sector through the National Care Forum and Royal College of Nursing, and she is a regular speaker and guest panellist at dementia and nursing conferences.
As a registered nurse, she has led the introduction of an innovative model of nursing care in the Belong villages, with the creation of a self-managed teams and a ‘village nurse’ approach.
Tracy has also led the expansion of services to include award-winning home care, day care, exercise and Admiral Nursing services that are contributing to positive customer wellbeing outcomes and vibrant village life, resulting in two villages being rated Outstanding by the Care Quality Commission over the past year.