2018 LEADERS IN CARE: CARE QUALITY AND COMPLIANCE: LINDA MARKS, HOME MANAGER, BUPA

An excellent care home manager, Linda is dedicated, motivated and leads by example to deliver the highest possible quality care for Bupa residents. She has a clear vision to deliver outstanding care, and engages residents, their families and the colleagues at the home to ensure this is achieved.

Her relentless focus on residents was recognised by the CQC in January 2018 when Tenterden House was awarded an overall rating of Outstanding. This followed a previous Outstanding for Well-Led service at Allington Court (sister home to Tenterden House) in 2017.

Linda acts as an advocate for each resident and ensures her teams deliver care in a holistic way rather than viewing their needs in isolation. As a result, she brings together various agencies to improve residents’ wellbeing, both from a clinical and emotional perspective.

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She also puts a strong emphasis on continually improving the services her teams provide to residents. Both homes under Linda’s leadership advocate learning, development and good practice and she has personally helped up-skill many of her colleagues, helping them to progress their careers. This has also helped ensure that many staff have long service at the home, allowing for continued care for residents. Linda’s teams promote a positive culture which is person-centred, open, inclusive and empowering.

Resident feedback clearly demonstrates how Linda puts Bupa’s residents first, helping them to live the kind of life they want and achieve things they never thought would be possible after moving into a care home. This is testament to Linda’s leadership.

 

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