2018 LEADERS IN CARE: CARE QUALITY AND COMPLIANCE: JULIE RAYNER, CARE QUALITY, GOVERNANCE AND COMPLIANCE DIRECTOR, HALLMARK CARE HOMES

Julie has transformed care delivery, monitoring and reporting since joining the Hallmark team in September 2015. Since her appointment, she has ensured good quality care through bi-annual mock CQC/CIW inspections at each Hallmark care home, providing full feedback and quality ratings to home managers.

Care quality is measured through this audit programme and through completion of the compliance monitoring tool, where Hallmark capture audit outcomes and clinical markers. Through this tool Julie is able to cross reference outcomes with notifications to CQC/CIW or safeguarding boards.

Through these inspections, Julie has identified homes with outstanding characteristics and themes for improvement so that Hallmark can deliver truly excellent care. This has prompted Julie to implement 40 policies since her appointment to include: Safeguarding Adults; Consent for Photography for Marketing Purposes; End of Life; Pets and Visiting Animals; Records Management and Clinical Records Keeping; Privacy, Dignity and Respect, to name but a few.

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Julie also line manages the Head of Safety, Hospitality and Estates and together they have written health and safety and training policies, in addition to working with the Head of Dementia, to implement Hallmark Care Homes Dementia Strategy, which was written with her support and launched in September last year.

Julie has also led on the implementation of an electronic care planning project which has been introduced into 13 Hallmark care homes so far and is introducing eMAR in Wales in the next few months. In addition to this, Julie has also implemented a Mental Capacity Act and DoLS training package in all 17 Hallmark homes, which has significantly increased team awareness as a result.

 

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