2018 LEADERS IN CARE: CARE QUALITY AND COMPLIANCE: JO CROFT, QUALITY MANAGER, COLTEN CARE

Jo has operational responsibility for quality assurance affecting the daily lives of 1,000 residents in 20 care homes including five dementia care settings.

Part of a four-strong internal assurance team, she not only designs and delivers the assurance programme but audits and provides hands-on support to staff at all levels to deliver on the actions required. She is regularly seen out on the floor working with the teams. As a registered nurse she is mindful in her role of the NMC Code of Conduct which she role models along with the five Colten values – kind, friendly, individual, reassuring and honest – in her everyday practice.

She is constantly looking at how Colten Care can make the lives of our residents even better by adopting a ‘can do’ attitude to living in a care home.

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Jo is in her element and takes personal pleasure in seeing the benefits a well-tuned team can make to the lives of our residents, working together and supporting each other to deliver collective brilliance to make a resident’s day not just OK but great.

Keeping herself up to date with research and new ideas of working she looks where appropriate to makes changes if the impact will be happier staff and therefore happier residents. She’s not one for changing things on a whim.

Jo audits to identify trends, potential risks and ways to improve resident outcomes. The first quality audit Colten completed had an average score across the group of 71%. Four years on, the score has risen dramatically to 91%. Jo’s input is a key reason why Colten Care has had three Outstanding ratings from the CQC over the past year, an impressive picture for most but not Jo who is constantly looking through her audit work to make things even better.

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