Linda puts success down to how colleagues live MHA’s values and the way they care for Cedar Lawn’s 37 residents.
“One of the things I’ve helped colleagues realise, is their role isn’t about completing tasks, it’s about looking after people, following their wishes, having a purpose, maintaining a healthy lifestyle and having fun,” she said.
“Someone can be focused on the jobs they have to do during their shift and not on what they’re actually here to do. I’ve changed that mind-set so colleagues are focused on people and helping them to live fulfilled lives.”
Linda gives clear direction, coaching and developing her team, through daily observations and setting high standards. The home doesn’t have a big turnaround of staff, so residents are used to seeing the same faces every day.
Linda also feels that keeping people active and engaged is the key to their wellbeing,
“The most important thing is quality of life for residents, and that they feel fulfilled. It is very person-centred here,” she said.
Social Care Facilitator Janis Robinson, who organises activities said: “We have a happy house. If you have laughter in your day then everything else should follow.”
Cedar Lawn was the first MHA care home to receive an overall Outstanding CQC report, as well as the 10/10 rating on Carehome.co.uk. For the second year it’s in the Top 20 Recommended Homes in the West Midlands.
The Care Quality & Compliance category is sponsored by Quality Compliance Systems https://www.qcs.co.uk/